Privacy Policy

Last Updated: August 28, 2024

1. Introduction

Welcome to Partheon Research and Technology Solutions Private Limited.

At Partheon, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our website and use our range of products and services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Scope

• Applicability: This Privacy Policy applies to all users of our website, customers purchasing our products, and individuals interacting with our services or communicating with us. It covers all products and services offered by Partheon, including but not limited to, EV chargers, CMS software solutions, Mobile Apps (Android & iOS), and related accessories.
• Global Reach: While this policy is aligned with Indian laws, it also applies to users from other regions, ensuring compliance with applicable local regulations.

3. Priority - Privacy of Customers

The privacy of our customers is a top priority. We are committed to maintaining the confidentiality and security of all personal information shared with us.

4. Information We Collect from You

We collect various types of information to deliver and improve our products and services. This information includes:

• Information You Provide:
  • Contact details: Name, Email ID, phone number, company name and URL
  • Account credentials: Username, password
  • Profile information: Age, or location information (anonymized)
  • Payment information: Billing details (processed securely by a third-party provider)
  • Communications: Content of emails, support tickets, and other communications with us.


• Information Collected Automatically:
  • Device information: IP address, browser type, device type and operating system
  • Usage data: Pages visited, actions taken on our site or app, date/time stamps
  • Location data: Approximate location (collected with your consent)
  • Cookies and similar technologies: Small data files used to personalize your experience and track site usage patterns.


• Information Collected Through the 'Partheon' App:

  When you use our service ('Partheon' app either on Google Playstore or Apple Appstore), we collect and store your personal information and vehicle-related information which is provided by you. We do this to provide you with a safe, efficient, smooth, and personalized experience. This allows us to provide services and features that most likely meet your needs and to customize the user experience meant for you.

  We collect personally identifiable information such as the following:

  • Phone Number
  • Email ID
  • Name
  • Profile Photo
  • Location Information
  • Vehicle Data

  While you may be able to access some of our services without being a registered member, access to certain activities/features requires registration which will require you to provide access to the above information. We reserve the right to use your contact information to send you notifications, updates, news, or offers based on your activities and preferences.

5. How We Use Your Information

• Providing Services:
  • Creating and managing your account
  • Processing transactions
  • Delivering the services you request


• Improving Our Site:
  • Analyzing usage patterns
  • Optimizing website performance
  • Developing new features


• Communication:
  • Sending service-related notifications (e.g., order confirmations, etc.)
  • Responding to your inquiries
  • Providing customer support


• Marketing (With Consent):
  • Sending promotional materials about our products and services
  • Personalizing your website experience


• Other Specific Uses of Your Information:
  • Authenticate access to services. For example, Phone Number will be used for OTP authentication for account registration and login.
  • Provide better services and usability features to you. For example, your location information will be used to find nearby charging stations to be plotted on the map view.
  • Uniquely identify users on our platform to provide a personalized service as well as safeguard your transactions. For example, your Phone Number is used to identify and authorize all transactions including payments.
  • Develop, improve, and optimize current features or services
  • Study and analyze the app usage patterns
  • Troubleshoot problems
  • Adhere to the policies and conditions
  • Communicate with you via SMS, email, or push notifications on transaction details, offers, features, products, or services
  • Prevent Fraud

6. Sharing of Your Information

We will not share any of your personally identifiable information (such as your Name, Phone Number, Email ID, or Profile Photo) with anyone for any reason, except as outlined below. Your privacy is of utmost importance to us. However, we may share your information in the following instances:

• Service Providers: With trusted third-party companies to assist with operations (e.g., payment processing, website hosting, analytics).
• Legal Compliance: To comply with laws, regulations, court orders, or other legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

7. Links to Third Party Websites

Our website or app may contain links to other websites which may or may not collect personal information of you. We and our portal are not responsible for the privacy practices or the content of those linked portals.

8. Data Security Precautions

Our website/APP has security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession, we adhere to security guidelines, protecting it against unauthorized access. We employ appropriate technical and organizational security measures to safeguard your data against unauthorized access, disclosure, alteration, or loss. However, no data transmission over the internet can be fully guaranteed.

9. Advertisements

We may/may not use third-party advertising companies to serve ads when you visit our portal/APP. These companies may/may not use information (not including your name, address, email address, photo) about your visits to this and other portals/APP in order to provide advertisements about goods and services of interest to you.

10. OPT-IN & OPT-OUT

We will provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us (if at all you receive such communications in the future), after setting up an account.

11. Cancellation of Account & Deletion of Information

If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through info@partheonresearch.com. We will retain your Protected Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Protected Information and Usage Information (including geo-location, trip history, and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate, or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. We will delete your information once such information is no longer necessary for Services, or for legitimate or business purposes that are consistent with these Terms and Conditions, Privacy Policy, and all other applicable terms and policies.

12. Consent and Notifications

Our privacy policy (Privacy Policy) is subject to change at any time without notice. To make sure you are aware of any changes, please view this Privacy Policy periodically.

By visiting the Partheon website, CMS software, or Partheon App ('Partheon' app either on Google Playstore or Apple Appstore), you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our website or APP. By mere use of the website or APP, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. We reserve the right to send you notifications, updates, and promotional offers based on your activities and preferences.

13. Changes to This Policy

We may update this Policy. The "Last Updated" date at the top indicates the most recent revision. We will let you know of substantial changes by posting a notice on the Site or contacting you.

14. Contact Us

For questions or concerns about this Policy, please contact us at:

• Email: info@partheonresearch.com
• Mailing Address:
  D-38, 3rd Floor, S. No. 2/2, Lunawat Complex
  Near Kothrud Bus Stand, Kothrud
  Pune, Maharashtra- 411038, India
• Phone Number: +91 9975567692